Your safety and a secure shopping experience are very important to us. Please read this Safety Advisory carefully before placing or receiving any order from FashionsAce.

1. Official Contact & Website

To avoid fraud or fake pages, always use our official channels:

  • Official Website: https://fashionsace.com/
  • WhatsApp / Phone: 01308‑017160
  • Official Payment Numbers:
    • bKash (Personal): 01713‑334671
    • Nagad (Personal): 01713‑334671

If anyone contacts you from another number or asks for payment to a different account claiming to be FashionsAce, please verify with us first on 01308‑017160.

2. Payment Safety

  • We never ask for your PIN, OTP, or full access to your mobile banking account.
  • Do not share:
    • bKash/Nagad PIN
    • One-Time Password (OTP)
    • Full card details or passwords
      with anyone, even if they claim to be from our team or the bank.

When paying in advance:

  1. Send money only to our official numbers listed above.
  2. Double-check the number and name before confirming the transaction.
  3. Keep your Transaction ID safe and do not share screenshots containing sensitive information beyond what is needed to confirm your order.

3. Cash on Delivery (COD) Safety

  • At the time of delivery, check the parcel condition before paying:
    • See if the package is properly sealed.
    • If possible, verify your name and order details on the package.
  • Pay the delivery person only the amount written on the invoice or communicated by us.
  • Do not pay any “extra” or “hidden” charge claimed by a courier without our confirmation.
  • If something looks suspicious, contact us immediately at 01308‑017160 before making payment.

4. Personal Information Protection

To keep your information safe:

  • Share your full address and phone number only with our official WhatsApp/website.
  • Avoid posting your order details, phone number or address publicly on social media comments.
  • If someone messages you from an unknown profile asking for OTP, passwords or banking details related to your FashionsAce order, do not respond and inform us.

We store only the information needed to process your order and do not ask for unnecessary sensitive data.

5. Social Media & Fake Pages

Fraudsters sometimes create fake pages or use our pictures/name to cheat customers.

  • Always confirm that you are dealing with the correct page and contact number mentioned on our website.
  • If a page offers unrealistic discounts or asks for full payment to unknown numbers without proper proof, be careful.
  • Report any suspicious page or profile using our name to us and to the platform.

6. Checking Products Safely

When you receive the parcel:

  1. Open it carefully with a clean cutter or scissors to avoid damaging the fabric.
  2. Check:
    • Product design and color
    • Size and quantity
    • Any visible defect or damage
  3. If there is a serious issue (wrong or damaged item), take clear photos or an unboxing video and contact us within the time stated in our Return & Refund Policy.

Avoid washing, stitching, or cutting the fabric before you check properly.

7. Online Safety Tips (General)

  • Use a strong password for your email and any account linked to online payments.
  • Keep your phone and apps updated to the latest secure version.
  • Do not install unknown apps that ask for full access to your device or SMS, especially when you use mobile banking.
  • Log out from shared devices after browsing or ordering.

8. Children & Family Safety

Our products may be ordered for children (kids wear), but ordering/payment should be done by a responsible adult.

  • Do not let children share family phone numbers, addresses or financial details without supervision.
  • Parents/guardians should check all messages and calls related to orders.

9. If You Suspect Fraud or Misuse

If you think:

  • You have paid to a wrong account in someone else’s name,
  • Someone is pretending to be from FashionsAce,
  • You shared sensitive information by mistake,

please:

  1. Immediately contact your bank / bKash / Nagad helpline.
  2. Inform us as soon as possible at 01308‑017160 with full details.
  3. Change any passwords or PINs if you believe they have been exposed.

We will cooperate as far as possible, but please remember we cannot take responsibility for payments made to unofficial numbers or fraud committed by third parties outside our control.

10. Our Commitment

FashionsAce is committed to:

  • Using your data responsibly (see our Privacy Policy)
  • Providing clear product and payment information
  • Communicating from verified numbers only
  • Supporting you in any genuine safety-related issue as much as we reasonably can

If you have any questions about safety or doubt about any message, call, or payment request, please contact us before proceeding:

FashionsAce
Swadhinata Sarani, Uttar Badda, Dhaka, Bangladesh

Your awareness is the best protection. Always stay careful and shop safely.