FashionsAce (“we”, “our”, “us”) operates the website https://fashionsace.com/ and provides online shopping services for clothing and fashion items. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or place an order through website, phone or WhatsApp.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide directly and information that is collected automatically when you use our website.

1.1 Information You Provide

When you:

  • Place an order
  • Create an account (if available)
  • Contact us via WhatsApp, phone, email, or contact form
  • Make a payment

we may collect:

  • Full name
  • Mobile/phone number
  • Delivery address (house, road, area, district, postcode)
  • Email address (if provided)
  • Payment information (e.g., last 4 digits, transaction ID – we do not store your full bKash/Nagad PIN)
  • Order details (products, quantity, price, date, etc.)
  • Any messages or feedback you send us

1.2 Information Collected Automatically

When you visit our website, some information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Cookies and similar tracking technologies

This data helps us improve our website performance, security and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm orders via call/WhatsApp/message
  • Provide customer support and respond to your queries
  • Send order updates (confirmation, shipping status, etc.)
  • Manage payments, refunds or adjustments
  • Maintain and improve our website and services
  • Detect and prevent fraud or misuse
  • Comply with legal obligations (if applicable)

We may also use basic non-sensitive information (like name and phone number) for limited promotional messages or offer notifications, where permitted by law. You can request to stop such messages at any time.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and items in your cart
  • Analyze website traffic and usage
  • Improve website speed and functionality

You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

  1. Courier/Delivery Partners

    • To deliver your orders (name, address, phone number, sometimes COD amount).

  2. Payment Service Providers (e.g., bKash, Nagad)

    • To process payments and verify transactions. We do not store your PIN or full payment credentials.

  3. Technical/Service Providers

    • Companies that help us host or maintain our website, analytics, or messaging systems, under confidentiality obligations.

  4. Legal Requirements

    • If required by law, court order, or government authority to comply with legal obligations or protect our legal rights.

All such sharing is limited to what is necessary for the service.

5. Data Security

We take reasonable technical and organizational measures to protect your information from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

Measures may include secure servers, limited access, and regular monitoring. However, no method of transmission or storage on the internet can be guaranteed 100% secure. You share information at your own risk, and we encourage you to keep your devices and communication channels secure.

6. Data Retention

We keep your information:

  • As long as necessary to fulfill the purposes described in this policy (e.g., order processing, customer service, accounting); and
  • As required by applicable laws and regulations (e.g., tax or financial record-keeping).

When information is no longer needed, we will delete or anonymize it within a reasonable time.

7. Your Rights & Choices

Depending on local laws and our systems, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or update of inaccurate information
  • Request deletion of certain personal information (subject to legal obligations)
  • Opt out of promotional SMS/WhatsApp messages

To exercise these rights or update your details, please contact us via WhatsApp or phone.

8. Third‑Party Links

Our website may contain links to other websites or services that are not operated by FashionsAce.
We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their Privacy Policies separately.

9. Children’s Privacy

Our services are generally intended for adults and families. We do not knowingly collect personal information from children under the age where parental consent is legally required. If you believe a child has provided us personal data without guardian consent, please contact us and we will take appropriate steps to remove such data.

10. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes means you accept the revised policy.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

FashionsAce
Swadhinata Sarani, Uttar Badda, Dhaka, Bangladesh

We will do our best to respond within a reasonable time and assist you with your query.