Welcome to FashionsAce. These Terms & Conditions (“Terms”) govern your use of our website https://fashionsace.com/ and any order you place through our website, WhatsApp, phone or other official channels.

By accessing our website or placing an order with FashionsAce, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

  • “We”, “Us”, “Our” – FashionsAce, the owner and operator of this website.
  • “You”, “Customer”, “User” – Any person visiting the website or placing an order.
  • “Website” – https://fashionsace.com/ and any related pages.
  • “Products” – Clothing and accessories offered for sale by FashionsAce.

2. Use of the Website

  • You must be at least 18 years old, or using the website under supervision of a parent/guardian.
  • You agree to use the website only for lawful purposes and in accordance with these Terms.
  • You must not:
    • Copy, distribute or modify any content without permission.
    • Use the site to send spam, fraud or harmful content.
    • Try to hack, disrupt or misuse the website or server.

We may suspend or block access to users who violate these Terms or misuse our services.

3. Product Information

  • We try to provide accurate descriptions, prices, sizes and photos.
  • Slight color or shade variation may occur due to:
    • Screen/monitor settings
    • Lighting conditions
    • Different production batches

Such minor differences are not considered defects.

  • Fabric details, size charts and color variants are given as clearly as possible; customers should read them carefully before ordering.

We reserve the right to correct any error in price or description at any time, and to update or remove products from the website.

4. Pricing & Availability

  • All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
  • Product availability is not guaranteed. If an item is out of stock after you order, we may:
    • Offer a similar replacement with your consent, or
    • Cancel the item and, if applicable, refund any advance payment.

Promotional offers, discounts and coupons may be subject to separate conditions and limited time periods.

5. Placing an Order

You can place an order through:

When placing an order, you agree that:

  • All information you provide (name, number, address, etc.) is accurate and complete.
  • You are responsible for any wrong address/phone number that may cause delay or failed delivery.
  • Placing an order is an offer to buy; we may accept or reject it at our discretion (for example, in case of out‑of‑stock, incorrect price, suspicious activity, etc.).

An order is considered confirmed after we verify details via call/message and, for prepaid orders, after payment verification.

6. Delivery & Shipping

  • We deliver all over Bangladesh through third‑party courier services.
  • Standard delivery charges (subject to change):
    • Inside Dhaka City: 80 BDT
    • Outside Dhaka: 130 BDT

Estimated delivery time:

  • Inside Dhaka: usually 1–3 working days after confirmation
  • Outside Dhaka: usually 2–5 working days after confirmation

Delivery time may vary due to courier workload, weather, holidays, or other factors beyond our control. We are not liable for delays caused by courier companies or events outside our reasonable control.

Risk of loss passes to you once the product is handed over to the courier with your name and address.

7. Payment Terms

We accept:

  • Cash on Delivery (COD)
  • bKash (Personal): 01713‑334671
  • Nagad (Personal): 01713‑334671

When paying:

  • Do not share your PIN, OTP or full bank details with anyone, including us.
  • Always double‑check our official payment numbers from the website or WhatsApp: 01308‑017160.
  • For prepaid orders, you must send:
    • Transaction ID
    • Amount
    • Name, phone number, full address
    • Product details

We reserve the right to require partial or full advance payment for certain orders (e.g., high value, remote locations, users with previous refused COD, etc.).

8. Cash on Delivery (COD)

  • For COD orders, you must receive the parcel and pay the exact amount to the delivery person.
  • Repeated refusal of parcels without valid reasons may result in:
    • Blocking of COD service for you, or
    • Requirement of full advance payment for future orders.

We reserve the right to cancel COD service for any user we consider risky or fraudulent.

9. Order Cancellation

9.1 By Customer

  • You may request cancellation before shipment by contacting us quickly at WhatsApp/phone.
  • If your order has already been handed to the courier, it cannot usually be cancelled.

For prepaid orders:

  • If cancelled before shipping, we will process a refund (minus any non‑recoverable payment gateway charges, if applicable) within a reasonable time.

9.2 By FashionsAce

We may cancel an order (fully or partially) if:

  • The product is out of stock or discontinued
  • There is an error in pricing or description
  • We suspect misuse, fraud or fake orders
  • Delivery is not possible to your address

In such cases, if you have already paid, we will refund the relevant amount.

10. Returns, Exchanges & Refunds

Our Return & Refund Policy is part of these Terms.

Key points (summary):

  • Returns/exchanges are allowed only for:
    • Wrong product sent
    • Wrong size/color sent by us
    • Major damage/defect at delivery time
  • You must inform us within 24 hours of receiving the parcel, with photos or unboxing video.
  • Product must be unused, unwashed, unstitched (if applicable) and in original condition with tags and packaging.
  • Minor color or shade variation is not a valid reason for return.
  • Courier/return charges will be handled as described in the Return & Refund Policy.

For full details, please read the Return & Refund Policy page separately. In case of conflict, the detailed policy text will apply.

11. Intellectual Property

  • All content on our website, including logo, text, images, graphics, designs and product photos, is the property of FashionsAce or used with permission.
  • You may not copy, reproduce, modify, publish or distribute any content for commercial purposes without our written consent.
  • Use of our brand name, logo or images for fraudulent or unauthorized pages is strictly prohibited and may result in legal action.

12. Third‑Party Links & Services

Our website may contain links to third‑party sites (e.g., payment gateways, social media, courier tracking pages). These are not controlled by FashionsAce.

  • We are not responsible for the content, privacy practices or security of these third‑party websites.
  • You use such sites at your own risk and should review their terms and policies separately.

13. Limitation of Liability

To the maximum extent permitted by law:

  • FashionsAce will not be liable for any indirect, incidental, special or consequential damages arising out of:
    • Use or inability to use our website or services
    • Delays or failures in delivery caused by courier or external factors
    • Minor differences between product photo and actual product
    • Any unauthorized use of your accounts or payment information beyond our control

Our total liability, if any, for any claim related to a product or order will not exceed the amount you paid for that specific product.

14. Indemnification

You agree to indemnify and hold harmless FashionsAce, its owners and staff from any claims, losses, damages or expenses (including legal fees) arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of any law or third‑party rights

15. Privacy & Safety

Your use of our website is also governed by:

  • Privacy Policy – how we collect, use and protect your data
  • Safety Advisory – guidelines to shop and pay safely

These documents form an integral part of these Terms and should be read together.

16. Changes to Terms & Conditions

We may update or modify these Terms at any time without prior individual notice. Updates will be posted on this page with an updated “Last updated” date.

  • Continued use of the website or placing orders after such changes means you accept the revised Terms.
  • It is your responsibility to review this page periodically.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Bangladesh. Any disputes arising from or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

18. Contact Information

For any questions about these Terms & Conditions, you can contact us at:

FashionsAce
Swadhinata Sarani, Uttar Badda, Dhaka, Bangladesh

By using our website or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions.